Our Core Values
ACCOUNTABILITY
We are reliable and responsible towards customers satisfaction and employee’s personal growth and development. Our accountability involves good stewardship of the customer’s time and money. We provide an open communication to each of our customers on the status of the project. Employees are able to voice out their opinion and make up their own decisions to ensure their personal growth and satisfaction.
EMPOWERMENT
To grow and maintain our sustainable business, it is vital to understand employee’s situation. Therefore, we put our highest trust for everyone to voice out their opinion and let them make their own decision to help customers experience the best products and services from Capaian Group. This is vital for our company to improve, create many systems and tactics, as well as to create better quality of employee work and work life.
INTEGRITY
We are honest, ethical and we uphold a high standard of governance. Therefore, we take full responsibility for every action we made and consider the effect of others. We will work with utmost integrity and pursue our work in an honest and ethical manner
SAFETY
As an employer, we have duties to make certain that employees health and safety is under our care. We give a high supervision and provide a consultation through a safety representative to instruct, train and administer employee’s health and safety.
EMPHASIS CUSTOMER EXPERIENCE
Customer experience is a top priority to businesses. From time to time, we innovate and improve customers journey with Capaian Group. Based on customers’ preferences, we invest in both human and automated service channels.
CORPORATE SOCIAL RESPONSIBILITY
To create sustainable development, we provide ongoing benefits for the community without creating negative effects. We believe, the greater the sustainability of the business development, the more successful it can become.